Our Services include:
Ground Handling:
- Baggage Handling
- Loading/Unloading
- Flight Operations and Dispatch
- Cabin Cleaning Services
- Aircraft Exterior Cleaning Services
- Transport Services
Hala Services:
Passenger Services:
- Check-in Services
- Arrival and Transfer Services
- Gate Services
- Lost and Found Services
- Special Passenger Services
- VIP Services – Hala
Cargo Handling
- Physical Handling
- Pallet Build up and Break down
- Documentation handling (Import/Export)
- Custom Control
- Warehousing and Storage
- Bonded Warehouses
- Cargo Ramp Handling
- Cargo acceptance / delivery
- Transshipment Handling
- Mail / Courier Handling
- Scheduled and customized trucking network
- Special Handling for valuable, hazardous, vulnerable and perishable cargo
- Unit Load Device Control
- Electronic communication with forwarders and airlines
- Irregularities Handling
Check-in Services:
Provide check-in services for the passengers departing on the customer airlines.
The check-in process enable passengers to check in their luggage onto a plane and to obtain a boarding pass. Dedicated check in are available for the followings:
- Web Check-in & Bag drop for Airarabia
- Premium check-in
- Early check-in
Arrival Services:
Passengers will be met upon arrival flights and directed through arrival Immigration and Customs formalities.
Transfer Services:
Passengers will be met upon arrival and directed to their respective connecting flights as well as provide check in service at Transfer Desk for passengers with onward connection flight.
Departure Services:
Provide closing of flights and boarding of passengers on customer airlines.
Lost and Found Services:
Provide assistance to passengers with:
- Arrival passenger’s baggage irregularities
- Lost baggage tracing
Special Passenger Services:
Provide assistance upon arrival or departure to passengers with special needs including:
- Passenger with reduce mobility
- Unaccompanied Minors
- Mothers travelling with Young children and infants
- Wheelchair assistance
- Blind passengers
VIP Services – Hala:
Provide assistance upon arrival or departure to VIP or CIP of airlines.
- VIP meet and greet services